Payment 

We accept credit/debit card payments. You can also pay for the order through Zelle, CashApp and Paypal.

Chargebacks

By order, customer accepts the merchandise for its quality and quantity and agrees that signature of Recipient at the delivery or pickup receipt, or if we left your order at the door, a photo of your order next to the door is all that is necessary to the credit card agency or banking institution to deny a chargeback or any future disputes to Customer.  

After receiving the bouquet and signing the delivery or pick-up receipt (by the RECIPIENT, or agent acting on recipient’s behalf at delivery address), the customer has the right to make a return within 24 hours from the moment of receiving the bouquet if the bouquet has wilted and only after photographs of the wilted bouquet were provided as evidence to the company. In case of credit card refund fraud, this will be reported to the relevant authorities and, including seeking legal intervention to collect cost and recover funds associated with the fraud. Customers will be responsible for all attorney fees and court courts.

Order Cancellation

You can cancel your order within 12 hours of payment for a 100% refund, 50% refunded to the buyer if the order is canceled after 12 hours of purchase and up to 24 hours before the scheduled delivery time. Money is not returned if the order was canceled less than 24 hours before delivery

Delivery

Delivery is performed from Monday to Sunday 9am-9pm. THE COST OF DELIVERY IS NOT INCLUDED IN THE PRICE OF THE BOUQUET AND IS CONSIDERED SEPARATELY WHEN PLACING THE ORDER IN THE SECTION «Checkout». If you want to make a delivery from 9pm to 9am, the shipping cost will be 2 times higher, and has to be preordered 1 day in advance. Deliveries from “Same Day Availability” will be delivered no less than 3.5 hours after the order is placed. «Prefer delivery time» that you specify when placing an order, unfortunately we cannot guarantee delivery exactly at the specified time, so there may be delays in the range of 1-2 hours. (Depends by delivery area)

During holidays such as Valentine’s Day, International Women’s Day (March 8), Mother’s Day. Delivery charges may be higher and differ from regular day.

«Same Day Availability» at the Holiday time may take up to 6 hours to be delivered.

If No One is Home:  In the case that the recipient is not home at the time of delivery, we will contact you by phone unless you provided us with special instructions on your order form. While we do our due diligence to reach you, if we miss you we may leave the delivery by the door with providing photographs

PickUp

Pickup is available from Monday to Sunday 9am-9pm. Address 9 lake street, Brooklyn, NY, 11223 . “Same Day Availability” will be ready for pickup no less than 2 hours after placing the order. 

During holidays such as Valentine’s Day, International Women’s Day (March 8), the order will be ready for pickup in at least 4 hours

«Prefer Pickup time» by selecting the pick-up time, in case you are more than 30 minutes late, you must inform us (our contact details can be found in the “contact” section). If we have not received notification from you about your delay and could not contact you, we will send you a new pickup time, if after we do not appear your order will be canceled without a refund.

Substitution Policy

The photos shown represent the overall theme and style of the arrangements. And due to the current worldwide flower shortage and supplies, designers may make appropriate substitutions of flower or container types or colors. Based on the availability and season that may not exactly match the photo image but will maintain the overall tone and feeling of the arrangement chosen.  We hand select the best flowers available each and every day to assure the highest quality and style for each of our creations.  Any substitutions made will reflect an equal or higher value as appeared.

Return or Exchange Policy

Return or exchange of goods is possible only if the bouquet wilted within 24 hours. (Return or exchange will be made only with the provision of a photo of the bouquet and the location of the bouquet storage after receipt) 

Please send all photos and descriptions to our email-  flordepassion2021@gmail.com

Messages Marketing

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from the Company. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to opt out by following the instructions in the text message. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying the Company of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by the Company, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase.

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

– Communicate with you; 

– Screen our orders for potential risk or fraud; and 

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


New York Courts. 

Each party to this Agreement hereby irrevocably and unconditionally submits, for itself and its property, to the jurisdiction of any New York State court or Federal court of the United States of America sitting in New York City, and any appellate court from any thereof, in any action or proceeding arising out of or relating to this Agreement, or for recognition or enforcement of any judgment, and each of the parties hereto hereby irrevocably and unconditionally agrees that all claims in respect of any such action or proceeding may be heard and determined in such New York State or, to the extent permitted by law, in such Federal court. Each of the parties hereto agrees that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. 

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